Frequently Asked Questions

• What is the account approval process?

  Once you confirm your email address, your registration request will be reviewed by a Virtual Backpack administrator.

• What kind of file do I need to upload?

  You can only upload .pdf files.

• Why I am not able to add Announcement after confirming my email address?

  Your account needs to be approved by the administrator to add new announcements. If you have not received an email about approval, please contact site administrator.

• What happens to my announcements after I submit it?

  Once you submit the announcement, it will go through an approval process. If it is approved, your announcement will be sent through email for the eligible parents on the selected date.